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OUR TERMS & CONDITIONS
Our terms and conditions apply to all transactions with House of Magic (UK) including our website and are set out below. Please read through these carefully before placing your order.
Please also read our Privacy Notice and Data Protection section regarding personal information provided by you.
The House of Magic (UK) is a sole proprietorship owned by John Milner Member of the Inner Magic Circle with Gold Star
This web site is operated by The House of Magic (UK)
Our address is 80 Brook Street, Stourbridge, West Midlands DY8 3XB
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Delivery charges and estimated timescales are specified in the ORDERING, CONTACT US (Opening Hours), SHIPPING and RETURNS, and POST & PACKAGING sections. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed in our current catalogue at the time we receive your order plus the cost of post and packaging as specified in our POST & PACKAGING section, apart from the following exception.
While we try and ensure that all prices in our catalogue are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the opportunity of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund.
We do file details of your order. Please read our Data Protection Policy and Security sections for details of how these can be obtained.
Payment can be made by any method specified in the ORDERING and PAYMENT sections. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
The contract between us shall be governed by the laws of England and Wales. English is the only language offered for the conclusion of the contract.
All prices shown are in £ Sterling and are inclusive of VAT unless stated otherwise.
In the unlikely event that you receive faulty or damaged goods, please refer to our RETURNS & REFUNDS section
Sometimes product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
Where applicable you may cancel your order in accordance with the Distance Selling Regulations (please refer to DISTANCE SELLING REGULATIONS on our RETURNS & REFUNDS section) however you must return the product, unused and at your own expense.
All sizes and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.
Goods are sent at the purchasers risk.
We do not guarantee that this website will be compatible with your PC, and we accept no liability for any loss or damage of any kind caused to your PC resulting from use of this website.
We recommend you print out a copy of these terms and conditions for your future reference.
PRODUCT INFORMATION
The products are not "real magic" and require various levels of skill to accomplish. They are magic tricks, magic books, magical apparatus, juggling equipment including books, juggling clubs, juggling balls,
All our products are for adult use unless otherwise indicated on the product description.
Our products are described in our online magic shop catalogue.
When you purchase our magical products you are purchasing the secret and/or the special props to accomplish the "Magical Effect" described in our catalogue.
Once the secret has been disclosed we consider that the goods have been used.
The descriptions given of the magic tricks that we sell is the effect which may be created on an audience using the supplied apparatus or method.
The magic trick products are not "real magic" and require various levels of skill to accomplish
Always read the instructions first. Magic tricks and other products may be easily damaged if you do not handle them correctly, so PLEASE, PLEASE READ THE INSTRUCTIONS BEFORE ATTEMPTING TO USE THE APPARATUS.
None of our products are suitable for children under 5 years old as many have small parts and are therefore choking hazards.
Our products are generally not toys.
Where necessary an age range guidance is given (example Magic Sets, Harry Potter Items etc.) on the product but in general they are suitable for adults only.
POST & PACKAGING
For all orders to delivery addresses in the UK the following charges will apply:
Goods up to the Value of:
Cost: Postage
£ 30.00 £2.50
£ 30.00 plus FREE
For orders over £30 the post and packaging will be FREE.
We always obtain a proof of posting receipt, however goods are sent at purchasers risk.
If you would like your purchases insured please enclose an extra £3.00 with your order.
A separate quotation for postage & packing will be required for all orders with overseas delivery addresses.
PAYMENT
You can pay for your purchases using most major credit or debit cards. You can use Mastercard, Visa Credit Card, Visa Debit Card, Switch.
Your credit card details will be only be kept on file for as long as necessary.
See security for more information.
If you decide to order by post you may also pay with a personal cheque, Building Society cheque, Bankers Draft or Postal Order.
We will not begin processing your order until the personal cheque, Building Society cheque, Bankers Draft or Postal Order has cleared in our bank account.
All personal cheques, Building Society cheques, Bankers Drafts or Postal Orders should be made out to:
" The House of Magic (UK)"
IMPORTANT WE DO NOT ACCEPT CASH SENT IN THE POST
If you are visiting The House of Magic (UK) shop you may pay with any of the above however personal cheques must be accompanied with a valid cheque card. We also take CASH in the shop.
When paying by cheque it is important to ensure there are sufficient funds in your account to enable the cheque to be honoured. Charges are levied by UK banks on cheques which do not clear. The House of Magic (UK) make an administration charge of £20 on all cheques returned to them marked "Refer to Drawer" plus the cost of any additional bank charges incurred because the cheque has not cleared plus all other costs incurred in recovering the said charges.
SECURITY
Secure Online Shopping
At the House of Magic (UK) we take security very seriously, and make shopping online as safe as shopping in our actual shop.
Your browser will go into secure mode as soon as you click "Go to Checkout' - so before you enter any personal or payment details you can check that you are shopping in a secure environment by looking for either a locked padlock icon, or an image of a key in the grey bar at the bottom of your browser screen.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption, therefore keeping your details as safe as possible at all times.
We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an un-secure connection. During payment, we also ask for your card billing address, as an additional security check.
No credit or debit card details are stored for more than 28 days after your order has been processed.
If you have any further concerns about security, please call our Customer Services team on
01384-373209 or email order.enquiries@houseofmagicuk.com
Is Internet Shopping is Safe?
The IMRG's (Interactive Media in Retail Group) "Internet Shopping is Safe" campaign aims to help consumers avoid being confused by the deluge of online shopping advice, by uniting merchants, facilitators, banks and Government behind industry approved internet shopping advice and practical help. Internet Shopping is now at least as safe as shopping in a store or by phone, so there is no need for anyone to miss out on the benefits it can provide.
Here is IMRG's official Internet shopping advice:
All of your usual shopping rights apply online: see www.consumer.gov.uk
Know who you are dealing with: get the seller's phone number and postal address
Be aware of terms and conditions: check payment and delivery details
Keep records of what you order
EU law protects you against fraudulent use of your payment card in EU transactions : credit cards give you extra protection
Only give your payment card details over a secure connection and never by e-mail: never disclose your PIN to anyone, and NEVER send it over the internet.
You usually have at least 7 days to cancel an order and request a refund from an EU retailer.
Check your payment card statement carefully: you have at least 90 days to report a suspect transaction
When you buy goods online from outside the EU: you are an importer and may be liable to pay Customs Duty & VAT; err on the side of caution as it may be difficult to seek redress if problems arise
If you have a problem, contact the seller then, if you need to, the payment card company or your local Trading Standards Office.
ORDERING
YOU CAN ORDER IN ONE OF THE FOLLOWING WAYS
BY THE INTERNET
By TELEPHONE
By POST
By VISITING "The House of Magic (UK) " magic shop in person.
We endeavor to process your order within one working day of receiving it. All prices shown are in £ Sterling and are inclusive of VAT unless stated otherwise. Prices will be the same as displayed on our web site when you order through THE INTERNET, TELEPHONE or POST. If you visit us, IN STORE prices will apply and you will be advised of these by a member of staff.
1. BY THE INTERNET
You can search for products by entering the name of part there of in the and clicking on it.
Or you may browse our magic catalogue to see the items listed under that category.
When you see a product that you want to purchase click the "Add to Basket" button and it will automatically add the item to your Basket.
You can view your "BASKET" at any time by clicking on "VIEW BASKET"
You can add and delete items in your "BASKET" at any time.
Click "CONTINUE SHOPPING" to add new items to the basket.
When viewing your "BASKET" you may increase the number of items ordered but remember to click on the "UPDATE" button.
You may delete an item by putting "0" in the quantity box.
Before you click "GO TO CHECKOUT" ensure that you have read and understood our "Terms and Conditions"
Click "GO TO CHECKOUT" to complete payment and delivery details.
Click "CONTINUE" and you will be shown your Order and other details. If these are not correct click "BACK" and you will be able to amend them.
When you are satisfied that all details are correct click "PROCESS MY ORDER"
You will then be shown an "ORDER CONFIRMATION" and we will process your order as soon as possible.
2. BY POST
Select the products you wish to order and post your order to us at:
The House of Magic (UK), 80 Brook Street, Stourbridge, West Midlands, DY8 3XB
Be sure to include:
Your name and address
The delivery address
The means of payment
This may be by a Credit or Debit Card, cheque or postal order.
If you are paying by credit or debit card please include:
The type of Credit Card
The Credit Card account name
The signature of the Credit Card account holder
The Credit Card Number
The Credit Card Expiry Date
The Card issue number if a Debit Card or applicable.
If you are paying by cheque or postal order please ensure that you have included the cost of post and packaging in the amount you have sent. Please note we will not process your order until the cheque or money order has cleared. All cheques or postal orders should be made out to The House of Magic (UK)
Your telephone number
The list of products you require
3. BY TELEPHONE
You may telephone your order through to The House of Magic (UK) store by ringing 01384 373209 leaving the following details either with a member of. or on our 24 hour answer phone. Calls are charged at BT's normal rates.
Your name and address
The delivery address
The type of Credit Card
The Credit Card account name
The Credit Card Number
The Credit Card Expiry Date
The Card issue number if a Debit Card or applicable.
Your telephone number
The list of products you require
4. IN PERSON
By visiting The House of Magic (UK), at:
80 Brook Street,
Stourbridge,
West Midlands,
DY8 3XB
The House of Magic (UK) will accept credit or debit cards, cheques with a valid bankers card, postal orders or CASH!
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